Technology Support

The Office of Information Technology provides support and services for students, faculty, staff and guests.

Access the online student support knowledge base 24/7 and submit your technology-related questions for additional help.

Student Help Center

Technology Resources

You received a StarID when you filled out your application online. Use your StarID and password to login to:

  • eServices to register for courses, view financial aid status, pay tuition and unofficial transcripts
  • D2L Brightspace

Visit the StarID page to manage your username and password.

Each Minnesota West campus provides computer access to students. Access includes wireless internet connections and email accounts. Computers for student use are located in Library Academic Resource Centers (LARCs) and various additional campus locations.

A limited number of laptops are available for checkout during the semester at each campus/location of Minnesota West. This program is intended for students who need off-campus access to a computer for the purposes of Minnesota West-related coursework and do not have a device of their own or believe their device is not adequate for their needs.

  • Laptops are available on a first-come, first-served basis.
  • Available computers are basic HP ProBooks with Internet accessibility, Microsoft Office, and a built-in webcam and microphone. We also have a limited number of Chromebooks for checkout if a laptop is unavailable.
  • There is no fee for checking out a student laptop UNLESS the laptop is damaged or is not returned, in which case you will be charged the cost of replacement or repair of the computer.
  • At checkout, you will be required to complete the Student Laptop Loan Agreement.
  • Laptops are wiped and reformatted upon return. Be sure to remove all of your data prior to returning the computer. We will not be able to recover your data once the device is wiped.
  • Most laptops may be checked out for up to one semester at a time. We also have a limited supply of laptops available for short-term (48-hour) checkout.
    Where to check out a laptop

If interested in securing a laptop for checkout, please fill out the Student Laptop Use Agreement and turn it in to a Student Services Specialist.

Laptops will be picked up and returned at your home campus or center.

Online Students can contact the Student Services Specialist at the campus closest to you.

Eduroam is a secure global wireless access service for the educational and research community that is offered across Minnesota State colleges and universities.

Minnesota West students and employees may use their Minnesota West Star ID credentials to access the Eduroam Wi-Fi.

Connecting to Eduroam

  1. On your device, select eduroam from the list of available Wi-Fi networks.
  2. You will be prompted to sign onto the network. Enter the following for credentials. StarID credentials: StarID@minnstate.edu for employees  StarID@go.minnstate.edu for students Password: your StarID password
  3. You may be prompted to accept a security certificate. If this happens, verify the certificate is from radius.mnstate.us. If so, choose OK to accept. If your device asks for more information, use the following settings:
  • Security: 802.1x EAP
  • EAP Method: TTLS
  • Phase-2 Authentication: PAP or GTC
  • Proxy Settings: none
  • IP Settings: DHCPV
  • CA Certificate: Use system certificates
  • Domain: minnstate.edu
  • Anonymous Identity: not needed, leave blank

Student printing and copying is available free of charge for all current students with an active StarID. You can access printing in the Library (LARC) at our campuses.

View our Student Support Knowledge Base
- or -
Call us toll free at 1-800-658-2330 for help with the following:

  • StarID
  • D2L Brightspace
  • eServices
  • Zoom

Students will receive assistance or be guided through the process to submit a ticket for more complex issues.

Minnesota West provides an email account to all students. Login to student email.

Student email credentials: StarID@go.minnstate.edu and your StarID password

Note: Students using Chromebooks will not be able to download the software, as Chromebooks do not have hard drive storage.

Install Microsoft 365 apps directly from within your student email account, there are no product keys.

Information Technology Policies