Internet & Network Updates
PM Status Update: August 6, 2026
Dear Campus Community,
We are pleased to share that internet and network services have been restored at all locations, except for the Marshall Merit Center. Minnesota West and Minnesota State IT teams are continuing their work to restore the remaining systems and tackle some periodic lingering issues with certain services.
Staff and faculty who have not reset their password on Minnesota West issued laptop should visit the Worthington campus, where IT staff will be available through Friday, August 7.
Students who have not yet reset their passwords should do so as soon as possible and refer to the guidance provided in previous communications on this webpage.
This will be the last public website update on this issue. Any added updates for faculty, staff and students will be shared via email or your supervisor. We will sunset this webpage on Friday, August 14 .
Situations like these are never easy, but despite the challenges and frustrations, you showed grace, patience, and flexibility. A sincere thank you to our faculty, staff, and students, as well as our exceptional Minnesota West and Minnesota State IT teams.
PM Status Update: August 5, 2026
Dear Campus Community,
Minnesota West and Minnesota State IT teams continue to make significant progress and are pleased to announce that internet and network services have been restored at all locations except the Marshall Merit Center.
While there may still be some lingering issues with certain services, the system is restored to the extent that staff can report to their respective campus for work going forward in accordance with their
supervisor’s direction, with the exception of the Marshall Merit Center. We greatly
appreciate your patience and understanding as our IT teams continue working through
the remaining issues.
Staff and faculty who have not reset their password on Minnesota West issued laptop
should visit the Worthington campus, where IT staff will be available through Friday,
August 7.
Students who have not yet reset their passwords should do so as soon as possible and refer to the guidance provided in previous communications on this webpage.
We recognize that this disruption has been both challenging and frustrating for our campus community. Thank you for your continued patience, flexibility, and support as we work toward full service restoration.
PM Status Update: August 3, 2026
Dear Minnesota West Community,
We appreciate everyone’s cooperation and timeliness in getting their StarID password reset. However, there are still staff, faculty and students who need to complete the reset.
If you have not reset your password, please do so as soon as possible by following the directions based on your affiliation below.
FACULTY AND STAFF WHO HAVE NOT ALREADY RESET THEIR PASSWORD: Supervisors have reached out to their faculty and staff with specific directions. If you have not received that message, please reach out to your supervisor. DO NOT RESET your password until you hear from your supervisor.
STUDENTS: Students will need to create a new StarID password before accessing Minnesota State
and Minnesota West systems and services. This action CAN be taken IMMEDIATELY.
What Students Need to Do:
- Visit the StarID Self Service website
- Sign in using your StarID
- Follow the prompts to create a new password
- Update your password on any device or application where your StarID credentials are
saved.
After you reset your password, it could take up to an hour to update which will affect access to your student platforms (i.e., D2L, eServices, email). If more than an hour has passed and you still do not have access to network services, please call the Help Center at 800-658-2330.
All Minnesota West Students, Staff and Faculty:
Although the internet is restored on the Worthington campus, users at this location will NOT have access to all of the same services as they did prior to the outage. Minnesota West and Minnesota State IT teams are working diligently to get systems back online at other locations this week. Please continue to check this page for more updates.
Thank you for your continued patience!
PM Status Update: July 30, 2026
Dear Minnesota West Community,
Thank you to everyone who reset their password today, whether that was faculty or staff in person, or students doing so remotely.
If you have not reset your password yet, please do so as soon as possible by following the directions based on your affiliation below.
FACULTY AND STAFF WHO HAVE NOT ALREADY RESET THEIR PASSWORD: Supervisors have reached out to faculty and staff with specific directions. If you have not received that message, please reach out to your supervisor. DO NOT RESET your password until you hear from your supervisor.
STUDENTS: Students will need to create a new StarID password before accessing Minnesota State
and Minnesota West systems and services. This action CAN be taken IMMEDIATELY.
What Students Need to Do:
- Visit the StarID Self Service website.
- Sign in using your StarID
- Follow the prompts to create a new password
- Update your password on any device or application where your StarID credentials are saved.
Please note, after you reset your password, it could take up to an hour for it to update. If more than an hour has passed and you still don't have access to network services, please call the Help Center at 800-658-2330.
All Minnesota West Students, Staff and Faculty:
While network and internet services at the Worthington campus have been restored, work continues on the systems at Minnesota West's other campuses and centers. Minnesota West and Minnesota State IT teams are confident they are getting close to bringing systems back online at other locations in the coming week. Please continue to check this page for more updates.
In the meantime, sincere thanks for your collaboration and continued patience!
Status Update: July 30, 2026
Dear Campus Community,
Important Notice: StarID Password Reset for ALL Minnesota West Users
As part of the work IT teams are doing to bring the network and internet securely
online at Minnesota West, ALL passwords have been invalidated for all faculty, staff,
and students, as well as students who are enrolled at other Minnesota State Colleges
and Universities and who are taking or have taken course(s) through Minnesota West
Community and Technical College.
What Do I Need to Do Next?
ALL STAFF and FACULTY ONLY: Supervisors will reach out to their staff and faculty today with further direction. DO NOT RESET your password at this time. Further instructions will be coming from your supervisor.
STUDENTS ONLY: Students will need to create a new StarID password before accessing Minnesota State
and Minnesota West systems and services. This action CAN be taken IMMEDIATELY.
What Students NEED to Do:
- Visit the StarID Self Service website.
- Sign in using your StarID
- Follow the prompts to create a new password
- Update your password on any device or application where your StarID credentials are saved.
After your password is reset, you will have access to internet and network services
only at the Worthington campus. Restoration efforts at other campuses and centers
are ongoing. Please continue to check this page for more updates.
Please thank you for your patience and prompt attention to this matter.
Status Updates: July 29, 2026
Dear Campus Community,
We are pleased to notify you that Minnesota West and Minnesota State IT teams have organized a plan to bring some of the college operations back online in the coming days. Please check this page by 8 am on Thursday, July 30 to receive further direction. Minnesota West supervisors will also be in contact with their staff and faculty with the steps to follow and logistics.
Thank you for your continued dedication to your work and patience with our teams as we navigate through this process.
Status Update: July 28, 2026
Dear Campus Community,
Minnesota West and Minnesota State IT teams have made significant progress in resolving the outage and bringing the systems back up. There will be more information on this site tomorrow, so please check it often.
Online classes remain unaffected and are still accessible to students off campus. All employees who are set up to telework from home should continue to do so. Employees who cannot work remotely, and do not need internet access to be productive, shall report to work on campus.
For more details about service availability, please refer to prior communication posts below.
Again, please return to this page on Wednesday, July 29th for the next steps. Thank you!
Status Update: July 27, 2026
Dear Campus Community,
Minnesota West and Minnesota State IT teams continue to work diligently to resolve the outage and are moving closer to resuming operations; however, systems are not yet available.
Online classes remain unaffected and are still accessible to students off campus. All employees who are set up to telework from home should continue to do so. Employees who cannot work remotely, and don’t need internet access to be productive, shall report to work on campus.
For more details about service availability, please refer to prior communication posts below.
Please continue to come back to this page for updates. We appreciate your patience, flexibility, and continued support as we work through this situation.
Status Update: July 23, 2026
Dear Campus Community,
Minnesota West and Minnesota State continue to work through multiple priorities to restore our systems. We are steadily making progress.
Online classes remain unaffected and are still accessible to students off campus. All employees who are set up to telework from home should continue to do so. Employees who cannot work remotely, and don’t need internet access to be productive, shall report to work on campus.
For more details about service availability, please refer to prior communication posts below.
We recognize that this prolonged network and internet outage causes frustration for all of us. We truly appreciate everyone’s continued patience, grace, and understanding.
There will not be any updates over the weekend, so please check back on Monday for any new information.
Again, thank you for your understanding!
Status Update: July 22, 2026
Dear Campus Community,
Thank you so much for your patience while the Minnesota West and Minnesota State IT teams continue their work to bring the college’s network and internet back online. Progress is being made.
Online classes remain unaffected and are still accessible to students off campus. All employees who are set up to telework from home should continue to do so. Employees who cannot work remotely and don’t need internet access to be productive shall report to work on campus.
For more details about service availability, please refer to prior communication posts below.
Thank you for your understanding!
Status Update: July 21, 2026
Dear Campus Community,
Work continues, and progress is being made towards resolving the network and internet outage. Many thanks to the Minnesota West and Minnesota State IT teams for their hard work and dedication as they continue working to bring the college back online.
Online classes remain unaffected and are still accessible to students off campus. Employees should plan to continue to telework.
For more details about service availability, please refer back to the prior communication posts below.
Your patience is greatly appreciated!
Status Update: July 20, 2026
TO: Minnesota West Employees
FROM: Rebecca Weber, Chief Communicator
SUBJECT: Outage Update
Dear Campus Community,
The Minnesota West and Minnesota State IT teams have been onsite working diligently to bring the college’s internet services back online and have engaged a third party to assist. Unfortunately, they expect it will be some time before service is restored. We know the outage is inconvenient, and your continued patience is appreciated.
The IT teams plan to offer a daily update that will be posted to mnwest.edu. Please continue to monitor the site to stay up-to-date, as this is the only place updates will be posted.
The following services ARE accessible from any location with internet access outside of Minnesota West campuses and centers:
- Microsoft 365 applications and services (Outlook, OneDrive, Word, Excel, Teams, etc.) via www.office.com
- Web-based services
- Minnesota State and Minnesota Connect websites
- Enterprise services such as eServices, d2L, Zoom, Workday, MoveItSecurely, and other cloud-based applications
The following services ARE NOT currently available at any of the campuses and centers:
- Internet access
- Network services, including Wi-Fi
- Printing services
- Local network resources, including mapped drives
- VPN access
Online classes are not affected and will continue as normal. Students should check mnwest.edu regularly for updates.
All employees who are set up to telework from home should continue to do so. Employees who cannot work remotely, and don’t need internet access to be productive, shall report to work on campus. If you have questions about your productivity, please contact your immediate supervisor.
Thank you, once again, for your patience.
Status Update: July 19, 2026
TO: Minnesota West Employees
FROM: Rebecca Weber, Chief Communicator
SUBJECT: System Network Issues
Dear Campus Community,
Over the weekend, Minnesota West’s computer network and internet experienced an outage, and our IT team, supported by Minnesota State IT staff, has been working tirelessly to identify the issues and bring our college back online. Unfortunately, the IT team needs more time to resolve the issue, and it is not expected that the college will be back online by Monday morning.
Users should expect no access to internet or local network services at Minnesota West campuses and centers during this outage. Online classes are not affected and will continue as normal.
The following services WILL NOT be available at all campuses and centers:
- Internet access
- Wireless connectivity (Wi-Fi)
- Printing services
- Local network resources, including mapped drives
- VPN access
The following services remain accessible from any location with internet access outside of Minnesota West campuses and centers:
- Microsoft 365 applications and services (Outlook, OneDrive, Word, Excel, Teams, etc.) via www.office.com
- Web-based services
- Minnesota State and Minnesota Connect websites
- Enterprise services such as d2L, Zoom, Workday, MoveItSecurely, and other cloud-based applications
All employees who are set up to telework from home should do so. Each campus will have an administrator on-site available to assist. Employees who cannot work remotely and do not need internet access to be productive shall report to work. If you have questions about your productivity, please contact your immediate supervisor.
Thank you for your patience. We will update you when we know more.