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IT Help Desk

For general questions, contact our Communication Center at 800-658-2330.

Need Technology Assistance?

Having trouble logging into student email, e-Services, D2L Brightspace, or your Smarthinking account? Need assistance saving your files in formats your instructors can open? Looking for tips on how to insert graphics into a document? You are at the right place!

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Ask Help Desk
Live Chat with Help Desk

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Help is also available through the Minnesota State system Help Desk featuring email, chat, and telephone options: 800-456-8519.

2017 Winter Break Hours
December 16-25, 2017 (closed)
December 26-29, 2017 and January 2-5, 2018 (9:00 a.m. - 2:00 p.m.)

Please contact our Communication Center at 800-658-2330 if we are closed or you are unable to reach a Help Desk staff member.

Regular Hours

Monday - Thursday  9:00 a.m. - 8:00 p.m.
Friday 9:00 a.m. - 3:00 p.m.
Saturday and Sunday closed

These hours may vary during
holiday and semester breaks.

Need Help with D2L Brightspace?

Technical Issues

  1. Check your computer by doing a system check (link to system check is on the D2L Brightspace login page).

  2. After logging in, review the Frequently Asked Questions on the D2L Brightspace home page.

  3. If you are still unable to resolve the technical issue, contact the Help Desk.

  4. Please have this information ready when you contact the Help Desk:

    • Computer Operating System, e.g. Windows XP, Windows 8.0.

    • Browser version, e.g. Internet Explorer 8.0.

    • Internet connection, e.g. dialup, cable.

    • Time of problem.

    • Any error message.

Content Issues
If you are having difficulties with content in your online course, contact your instructor.